Reference

Your Rights and Our Legal Commitments

bandit78 operates under a clearly defined legal framework that outlines your rights, our obligations, and the conditions under which access to this platform is permitted — all of…

Jurisdiction-aware termsAccount data rightsPrivacy policy on fileDANA, OVO, GoPay, QRIS coveredDispute contact provided
bandit78 Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us Directly for Legal Queries

If you have a question about your legal rights, account standing, or any clause in our terms, our support team is reachable through three direct channels.

Live Chat Available daily from 08:00 to 23:00 WIB.
Email Support Send formal legal queries, data-access requests or dispute notices to our dedicated legal inbox.
Help Centre Our Help Centre documents every policy clause in plain language.
ACCOUNT SECURITY DETAIL

How We Handle Data, Cookies and Account Retention

bandit78 applies layered security to every account, from the moment you register through to any account closure request.

Data Storage

Account data — including name, contact details and transaction history — is stored on encrypted servers.

Cookie Policy

We use functional and analytical cookies to keep your session active and to understand how our pages are used.

Account Security

Two-factor authentication is available on all accounts. We recommend activating it via the Security tab in your account dashboard.

Retention Period

We keep your account record active for as long as your account remains open.

Who to Contact

Data-access requests and objections to data use must be submitted in writing via our legal email channel.

Requesting Changes

To correct inaccurate personal data, navigate to Account Settings and use the Edit Profile function.

Frequently Asked Questions About Our Legal Terms

Below are the questions we receive most often about our legal framework, account rights and data practices. Each answer reflects the actual policy we operate under — not a simplified summary. If your question is not covered here, contact us directly through live chat or our legal email channel for a written response.

Access to bandit78 depends on local law in your specific region or city. We recommend checking current regulations in your area before opening an account. We do not accept registrations from individuals in restricted jurisdictions.

We collect your name, email address, date of birth, phone number and payment method identifiers such as your linked DANA or OVO account reference. This data is used solely for account management, verification and transaction processing.

We retain personal data for as long as your account is active. After a verified account closure, we anonymise personal records within 30 days unless a legal or dispute-related obligation requires us to hold them for a defined additional period.

Yes. Submit a written data-access request through our legal email channel, including your registered username and the data categories you want to see. We respond with a structured data summary within 10 business days of verifying your identity.

Open a formal dispute through live chat or email support, quoting the transaction date, amount and the payment method used — DANA, OVO, GoPay or QRIS. We investigate all disputes within 5 business days and provide a written outcome with our reasoning.

We share data only with payment processors necessary to complete your DANA, OVO, GoPay or QRIS transactions, and with identity-verification services required for account compliance. We do not sell personal data to advertisers or unrelated third parties.

Submit a closure request via the Account Settings page or through live chat. Any verified account balance is returned to your linked payment method before closure is finalised. Account closure requests are processed within 3 business days of identity confirmation.